Regina came into the office, which Costco had refused to close. Other callers hunted for bargains, hoping to take advantage of the swirling fear to book their next getaway. Some wanted to cancel their travel completely, horrified by broadcast news stories of cruise passengers forced to quarantine for weeks aboard what became floating metal prisons. It was March 14, and while it wouldn’t typically be busy, a flood of calls hit the travel center from those worried about a lesser-known disease called COVID-19. Colleagues remembered her as a team player, who would always take their shift if they needed to switch or pitch in if extra help was needed. As a Costco Travel agent, she spent hours on the phone every day booking cruises, finding deals, and making arrangements at the vacation arm of the retail giant. She and her older sister, Willa Lim Lee, had just paid off the Everett, Washington, home they shared with their mother, Susie Lee, and were planning the travel that they hoped would fill the rest of their lives.įor the better part of two decades, mapping out trips was something Regina did for others. To help keep this news free, become a member and sign up for our newsletter, Incoming. The journalists at BuzzFeed News are proud to bring you trustworthy and relevant reporting about the coronavirus.
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